Resident lifecycle information self-assessment
Score your building against the twenty-five stages of the resident lifecycle. Every item is judged on the same triple test: is the information present, is it current, and is it placed where the resident makes the decision. All three, or it doesn't count.
Levels are cumulative. Assess against what the building is trying to be — a score is meaningless without a target.
The instrument is only useful if you mark against what a resident would actually experience, not against what exists somewhere in a folder. A rule that lives in a PDF attached to an email sent six weeks ago is present — but it is not placed, and it does not score. That distinction is the entire point.
PRESENT — the content exists and answers the question. CURRENT — you are confident it is still true today. PLACED — it reaches the resident in the right mode at the right moment: pushed when it's a deadline, at the point of decision when it's a rule, permanently findable when it's reference. N/A — genuinely doesn't apply to this building; removed from the denominator.